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Tim Hortons class action settlement overview:
- Who: Tim Hortons agreed to compensate its mobile app users with a free baked good and free hot beverage as part of a proposed class action settlement.
- Why: The class action settlement was proposed as a way to resolve claims Tim Hortons violated Canadian privacy laws by using its mobile app to collect sensitive location data from its users.
- Where: The Tim Hortons mobile app is used by consumers throughout Canada and the United States.
In June, Tim Hortons was accused of violating Canadian privacy laws by using its mobile app to collect large amounts of sensitive location data from individuals who downloaded it.
The Canadian fast food chain allegedly used its mobile app to track the movements of users every few minutes of each day — even when they did not have the app open.
Now, Tim Hortons is offering a free hot beverage and a free baked good as compensation to consumers who allegedly had their privacy violated after downloading its mobile app, The Verge reports.
The proposed settlement agreement, which Tim Hortons has said is not an admission of any wrongdoing, would offer eligible class members a value of slightly under $9 CAD plus tax.
Tim Hortons also committed to permanently deleting all of the geolocation it collected from its mobile app users, The Verge reports.
The allegations against Tim Hortons came to light after a reporter from the National Post discovered that the company’s mobile app had tracked their location more than 2,700 times in less than five months.
Tim Hortons class action settlement follows Canadian privacy watchdog investigation
Canadian privacy watchdogs investigated Tim Hortons and determined that the app had misled members by not letting them know that their location data would still be tracked even if the app was not in use, The Verge reports.
The watchdog group reportedly alleged that Tim Hortons tracked users throughout each day and allowed the company to figure out where they worked, lived and visited, including competing restaurants.
Tim Hortons originally planned on using the location data to help with targeting advertising, The Verge reports .
Last month, another Canadian company, Desjardins, agreed to pay more than $200 million to resolve claims it failed to protect the information of consumers during a 2019 data breach.
Have you downloaded Tim Hortons mobile app? Let us know in the comments!
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67 thoughts onTim Hortons class action settled with coffee, pastry
I had the app also
Yes, I downloaded the app and received an email about the possibility of this outcome, but how do I claim the settlement?
Yes I downloaded this app and would like a donut and coffee. Do I just go to store and tell them ? How do I claim ?
I too had Trusted this as a reputable app and infact downloaded this app, how do I get involved in this settlement?
U downloaded the app so I can redeem my tim rewards which the time hortons in my town don’t offer tim rewards points
I meant I downloaded the app
Yes
I’ve downloaded the Tim’s app only because the cashier told me that’s how I get my daily discount and points and bonus. So i did.
Yes
wtf..thats insane and a low blow to customers time to compensate them fully..thats breach of trust for such a big company..time to pay up for what they did..add me to their lawsuit
I think a free donut and coffee is a slap in customers face especially when you breached every trust they had. Should be monetary like $150 each person in the family.
I agree 👍💯
I brought this up before many times to tim horton managers and I was told I must be mistaken. I Really Hope This Offer For A free donut an coffee is denied that is like a Punch in the face.
Agreed. What a ridiculous offer.