Top Class Actions  |  February 15, 2022

Category: Closed Settlements

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This settlement is closed!

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airbnb application on smartphone screen - airbnb class action - airbnb service fees
(Photo Credit: East pop/Shutterstock)

Airbnb agreed to pay $6 million as part of a class action settlement resolving claims it charged unlawful service fees on Canadian properties.

The settlement benefits Canadians who booked an Airbnb between Oct. 31, 2015, and June 25, 2019, for non-business purposes. 

Residents of Quebec are not included in this settlement due to a separate $3 million settlement reached in the province.

Airbnb allows homeowners to host customers at their property as an alternative to hotel stays. According to a letter from the founders that was posted on Airbnb’s website, the company’s core ideas include community, creativity, and responsibility.

Despite Airbnb’s popularity and inspirational values, the company may have taken advantage of Canadian consumers through illegal “double ticketing.”

An Airbnb customer filed a class action lawsuit against the company in 2017, alleging he was charged more than the advertised cost for a property due to added service fees. These fees took the nightly cost from $108 to $122, the plaintiff contended.

According to the Airbnb class action lawsuit, this up-charge counted as “double ticketing” — where a customer sees two prices and is charged the higher one — and violated Canada’s Competition Act. Under the Competition Act, businesses found guilty of double ticketing could pay up to $10,000 and face a year’s imprisonment.

A judge agreed with the plaintiff and found Airbnb guilty of double ticketing. Airbnb later attempted to appeal the decision.

Airbnb hasn’t admitted liability despite the court decision against it. However, the company agreed to pay $6 million to resolve these allegations.

Under the terms of the settlement, Class Members can receive credits of up to $45. Consumers may receive fewer credits depending on the number of claims filed with the settlement. 

According to the settlement website, credits should be distributed by May 27, 2022.

Credits from the settlement can be used to book with Airbnb and are one-time use only, non-transferable, and non-refundable. Credits expire 24 months, or two years, after they are issued to Class Members.

The settlement was approved by the Federal Court of Canada on Nov. 19, 2021.

In order to benefit from the Airbnb service fees settlement, Class Members must click the link they received via e-mail; this will allow access to the claim portal, where claimants can verify their eligibility.

These claims must be submitted by March 28, 2022.

Who’s Eligible

The settlement benefits Canadians who booked an Airbnb between Oct. 31, 2015, and June 25, 2019, for non-business purposes.

Potential Award

Credits of up to $45

Proof of Purchase

Class Members must answer a series of questions to verify eligibility.

Claim Form

Claimants must click the link they received by e-mail, which will give them access to the claim portal. The claimant must then verify their eligibility.

NOTE: If you do not qualify for this settlement do NOT file a claim.

Remember: you are submitting your claim under penalty of perjury. You are also harming other eligible Class Members by submitting a fraudulent claim. If you’re unsure if you qualify, please read the FAQ section of the Settlement Administrator’s website to ensure you meet all standards (Top Class Actions is not a Settlement Administrator). If you don’t qualify for this settlement, check out our database of other open class action settlements you may be eligible for.

Claim Form Deadline

03/28/2022

Case Name

Lin v. Airbnb Inc, Airbnb Canada Inc. et al., Court File No. T-1663-17, in the Federal court of Canada

Final Hearing

11/19/2021

Settlement Website
Claims Administrator

Deloitte LLP
airbnbsettlement@deloitte.ca

Class Counsel

Simon Lin
EVOLINK LAW GROUP

Jérémie john Martin
Sébastien A. Paquette
CHAMPLAIN AVOCATS

Defense Counsel

Sylvie Rodrigue
James Gotowiec
TORYS LLP

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Please note: Top Class Actions is not a settlement administrator or law firm. Top Class Actions is a legal news source that reports on class action lawsuits, class action settlements, drug injury lawsuits and product liability lawsuits. Top Class Actions does not process claims and we cannot advise you on the status of any class action settlement claim. You must contact the settlement administrator or your attorney for any updates regarding your claim status, claim form or questions about when payments are expected to be mailed out.